Centrica has signed a partnership agreement with ENSEK which will see the company transfer over 7 million UK domestic and small business energy supply customers to the platform.

Becoming one of the lowest-cost energy suppliers in the market is a key pillar of the turnaround of Centrica and moving customers to ENSEK's Ignition platform underpins this. With the focus on delivering net zero for customers in a way which is affordable, the partnership will see Centrica scale up its offer of market-leading innovative products and services and improve the customer experience.


Following the launch of British Gas Evolve last year, which uses ENSEK's Ignition platform, alongside software from Amazon and Salesforce, Centrica already has 250,000 customers on the simpler, digital first platform. This allows them to take more control of their account to understand, manage, and control energy consumption and bills.

With many legacy processes now automated, there is more time to focus on meeting our customers' needs. This is already showing positive results with British Gas Evolve seeing a 74 per cent uplift in "promoters" of the customer experience.