Construction UK Construction Directory
Time and date
CONSTRUCTION DIRECTORY
Share this page
Construction News
14/01/2020

Amey Welcomes Visit From Major General David Eastman

Construction News Image
Amey's Customer Service teams were on hand to welcome the new General Officer Commanding (GOC) (Designate) of the Army Regional Command, Major General David Eastman for an exciting visit.

Major General Eastman, who will take up his new role in February, visited the Amey Customer Services Centre as part of a comprehensive programme to gain insight into his new role. He was accompanied by Colonel Andy Szabo, Assistant Chief of Staff Infrastructure.

Tim Redfern, Amey's Managing Director, Defence, and Richard McKinney, Defence Infrastructure Organisation (DIO) Regional Delivery Director welcomed them to the centre during their visit.

During the visit, Major General Eastman was briefed by Amey's Head of Customer Experience, Stuart Jones, who spoke about how Amey's customer service team in Defence have built their culture based on alignment to the Armed Forces and bringing in best practice through the Institute of Customer Service. The team, who manage customer contact, complaints, customer insight and housing allocations for the business, are accredited to the external ServiceMark standard. They're also finalists in the 2020 UK Customer Service Awards for use of customer insight and strategic leadership in improving customer experience across the operational business. 

-- Advertisement --
hss

Major General Eastman was also given a guided tour of the centre and took the opportunity to meet staff across the 200 seat Defence specific centre, listen into live calls from Service personnel and see how digital enquires via our website, web-forms and social media channels are managed on our cloud-based omni-channel platform. He followed this by viewing Amey's new training facility built up by former Royal Engineer, David Bate, who now works at the centre. David has set up practice equipment such as showers, fuse boxes and a wall mounted heating system. 

Major General Eastman said: "The visit has provided excellent background context for my time at Regional Command, and I have to say that the staff at Matchworks are a real credit to Amey; enthusiastic, bright and very professional."

Tim Redfern, Amey's Managing Director, Defence, added: "We were delighted to host Major General Eastman so early on in his programme as he prepares to assume the role of GOC Regional Command. Reinforcing the links to the Armed Forces is incredibly important and visits such as this to the Customer Services team in Liverpool help to foster mutual understanding which can only be a good thing."

(CM/MH)

Latest Construction News

23/03/2020

Costain has appointed a new boss for its transportation division. Sue Kershaw joins the firm from KPMG where she held the role of managing director, Infrastructure Advisory Group. She brings a strong track record for driving complex, high profile transport and construction programmes to delivery
23/03/2020

Leading UK commercial retail and property company Landsec has dished out a total facilities management (TFM) contract worth £18.5 million per annum. The company has selected Interserve to deliver the contract at seven of its major retail centres across the UK. Both companies have worked together
23/03/2020

Pick Everard has appointed an experienced industry professional to head up its architecture team. Gary Loo joins the consultancy as the new head of development for architecture, where he will be responsible for business development for the London office's 65 strong team. He comes to Pick Everard
23/03/2020

Global financial giant JP Morgan has expanded its services in Maidenhead with the completion of a new state-of-the-art office. Contractor VolkerFitzpatrick has completed the Building 5 Foundation Park project two weeks ahead of schedule, with members of the team turning out last month to mark the
23/03/2020

BAM Construct UK has cemented its position as one of the UK's leading firms for Building Information Modelling (BIM) thanks to a new accreditation. The has received its official certification of the Kitemark standard from the chartered business company the British Standards Institute (BSI). BSI's
23/03/2020

Two projects led by national contractor Kier have ensured the firm leads the pack in this year's prestigious Construction News Awards. The company has secured the highest number of shortlisted entries at the 2020 Awards thanks to its £253m new build resettlement prison project at Wellingborough and
23/03/2020

BarrierMart.co.uk has cemented itself as one of the front-runners of today's UK barriers industry. The firm supplies the UK with crash barriers and other protection & safety products including handrails, barriers, guards, fencing, gates, bollards and much, much more. They deliver work on commercia
23/03/2020

Chilstone, makers of handcrafted architectural stone and garden ornaments in Royal Tunbridge Wells, are hoping to spread a little happiness to those in isolation during these difficult times. They want to generate some community spirit by encouraging gardeners from all levels of experience, from abs
20/03/2020

Murphy Group has claimed its place at the forefront of digital information standards with a new certification. The firm has become the first in the UK to be certified by BRE under the new 'ISO 19650 Certification Scheme for Businesses'. ISO 19650 refers to the organisation and digitisation of inf
20/03/2020

The UK is set to join forces with India to lead a global climate initiative. Established by Indian Prime Minister Narendra Modi, the global Coalition for Disaster Resilient Infrastructure is a voluntary international grouping, linking governments, UN agencies, banks, private sector groups, and aca
Speedifix ToplineJackson Coldroom ServicesBedrock Tiles LtdB & L Shutters LtdTudor ModularJCD Cranes & Lifting Gear LtdAuswood JoineryCCi Quantity Surveying LtdSwift FoundationsNGM Surveys
Terms and Conditions