UK
Ireland
Scotland
London
QS Supplies, Britain's leading bathroom supplier, launched its new website to provide a better shopping experience to its huge customer base.
The new website is responsive and includes the look-book feature. The entire bathroom catalogue includes photographs and important technical diagrams along with dimensions of products which prove to be of great salience in enriching a customer’s understanding of the product in its entirety.
Other features include easier navigation with smarter widgets, accurate product descriptions and brand category write ups that pass on valuable and relevant information to the first time visitor. Searches on this site can be conducted with either a uniquely generated product code or by simply entering either a generic product category or brand names. The freedom embedded in its navigation is extended to the final procedure of making payments where customers are not under compulsion to be registered on the QS website but can choose their rather facebook or google accounts.
"Our customers and visitors to our site remain our top priority and will continue to be so. We are interested in their likes and dislikes and want to learn more about their experience in order to compare our performance against their expectations which is the ultimate test of our service standards. Their response guides us in the right direction and helps us constantly redefine and raise the quality of our service. Right from the inception of this company we have upheld excellent customer service as its corner stone and guiding principle and we will always remain committed to this ethos," said QS Supplies CEO Faz Member.
The monitoring team at QS Supplies had noted significant changes in customer platforms where more and more users had switched from personal computers to tablets and android phones to navigate the site and complete their transactions over a period of time which lead the decision to make the QS site more interactive and user friendly, noted Member. "Every visitor on our site is not only a prospective client but someone who could bring new perspectives and we take every opportunity to engage with them and have therefore created an interactive platform for our visitors and customers called ‘ask a technical question’ where every question on any facet of the product or accessories related or independent is met with an accurate answer and as a result we have accumulate a wealth of information from both customers and visitors that has equipped us to resolve any kind of query."
Unlike many sites that fail to respond to reviews from irate customers, QS Supplies has a well-established practice of responding to every customer query or issues tied to a review that emanates dissatisfaction; suggestions are always appreciated and responded to with a thank you note. With product reviews that reflect the real scenario, and customer-centric interactive features the new website is robust and well-articulated for its visitors to have a meaningful dialogue and a satisfactory shopping experience.
(CD)
