As part of its commitment to making buying energy simple, transparent and fair for all its customers, British Gas has unveiled its radical new energy bill design – and a new pricing structure with standing charge, simpler discounts and single unit rate for new energy customers.

The new bill has been ‘de-cluttered’ of jargon and repetition.

British Gas bills will now help customers focus on ways to save money, and there will be a dedicated 'Can I save money?' section. This will offer each customer tailored advice setting out how they could keep their bills down in future. The advice will include energy efficiency advice, details of other cheaper tariffs, and savings that could be achieved by paying by direct debit.


British Gas has made all key information for customers visible at a glance, in clearly defined, easy-to-digest areas – including:

•The amount owed

•The due date for payment

•The amount of energy used

•Ways to contact British Gas

The new bill has been designed with customers – including members of the independent British Gas Customer Board, which has championed the issues of simplicity and transparency within British Gas.

Customers will start benefiting from the new bill this summer.

(CD)