Passengers travelling through London Euston will benefit from a new customer information hub when main line services restart on today, 9 April, making it quicker and easier to get help.

The bright kiosk, in the distinctive 'Euston yellow', has been shaped by customer insight and staff experience. It brings colleagues on the concourse together and is part of an ongoing programme to raise day-to-day customer experience at one of London’s busiest stations.

The hub follows the launch of a Customer Service Academy at Euston, which is providing all station colleagues – including train operators, British Transport Police and Mitie teams – with enhanced customer‑service training and a City & Guilds qualification. Matching yellow tabards are also being trialled to give staff a more unified, recognisable look so passengers can quickly spot who is there to help.

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Above the new hub, engineers spent the Easter bank holiday refurbishing the balcony seating area. When the West Coast Main Line reopens today after major improvements between Euston and Milton Keynes, station users will have more seats and extra places to plug in phones and laptops while they wait for trains.

Kathrin Pranga-Wells, station customer experience manager at Network Rail, said: "We're ready to welcome customers back through Euston when our Easter upgrades on the West Coast Main Line complete tomorrow, with a brighter look and an even friendlier welcome.

"As well as improved seating on the balcony, our new information hub brings together our industry teams in a much more visible place for passengers and marks the next phase of our commitment to enhance customer experience here at Euston - one of London's busiest stations."

Elsewhere at Euston, the assisted travel lounge is being upgraded and will reopen later in April. The refurbishment will significantly increase seating capacity from 18 to 27, replace the ceiling, flooring, lighting and furniture to create a more welcoming, comfortable and accessible space, and introduce new screens and better technology to improve information and help staff assist passengers more easily.

While the work takes place, the station’s passenger assistance team is helping customers from a temporary location in the seating area between the ramps to platforms 11 and 12, with staff on hand to guide people and help them onto trains as usual.