Passengers travelling via Exeter St Davids are being advised that there will be no lift access between platforms from next month while a major refurbishment takes place.

All three passenger lifts are due to be replaced from Monday 5 January, with the programme expected to finish in the spring.

During the works, customers who cannot use the stairs will be supported by staff to follow a safe alternative route between platforms. A temporary assisted travel lounge will be provided on Platform 1 for those requiring additional help.

Extra station staff will also be available to assist passengers using the stairs, including those with bikes, prams or heavy luggage. Customers who usually change trains at Exeter St Davids are encouraged to consider using other stations if they are unable to manage the stairs.

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Alex Bennett, Network Rail project manager, said: "Upgrading the lifts at the station will give passengers with limited mobility or those with prams, bikes or heavy luggage the confidence that they can conveniently use Exeter St Davids station.

"We're sorry for the disruption, but I'd like to assure passengers that step-free access to all platforms will still be available throughout the work and extra staff will be on hand to help."

Debbie Ferris, GWR Station Manager for Exeter St Davids, said: "We apologise for the inconvenience this may cause but this investment will ensure the robust and long-term operation of the customer lifts.

"Those customers unable to use the stairs will be helped by staff to use a safe alternative route between platforms instead.

"In addition, an assisted travel lounge will be provided to support those who require assistance for the duration of these lift renewal works.

"Customers who normally change trains at Exeter St Davids are also encouraged to consider using alternative stations if they cannot manage the stairs.

"Our priority throughout is ensuring every customer can travel safely, comfortably, and with confidence."