UK supplier of construction products, Fixmart Limited has taken a major step forward in customer service with the implementation of the PODFather System.

The system has been designed to improve the company's productivity, visibility and client communication.

From its extensive warehousing facility in Kent, Fixmart's customer service team will be able schedule and monitor time-critical deliveries for clients to sites across London and the M25 corridor. Improved estimated times of arrival will be communicated to customers when the delivery is en-route with traffic information and delays provided in real-time. The system will also enable Fixmart to evaluate mileage, vehicle weight capacity and to create the most optimal delivery runs within the set time-window requirements of their customers.

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Carl Ghinn, Managing Director of Fixmart Limited, said: "Delivering products that are scheduled to arrive at a construction site are often time-critical with tight delivery windows so there are no delays to a particular phase of work. Failure to meet these can result in possible time and cost implications as well as financial penalties. The PODFather system will ensure that we deliver materials to our customers when they need them and also enable us to optimise our route planning to make the most efficient use of the fleet. It is just one of a number of recent initiatives we have undertaken to help our customers save time and money, maintain a competitive advantage and mitigate risk."

Colin McCreadie, Managing Director of PODFather, added: "Effective route planning should sit at the heart of any logistics team to help ensure the best chance of delivering on customer promises. Fixmart has taken PODFather to provide accurate delivery ETAs to their clients and they now know in advance if these are going to hit the required delivery time window. Electronic proof of delivery documents are sent in real-time back to the office and the customer stating the exact time of delivery, who received it, and where it was delivered."

Fixmart offers construction related products including fixings, containment, pipe support, brackets and ductwork.

(CM/MH)