HS2 has appointed Gareth Epps as an independent commissioner to oversee any construction issues which may arise on the £42.6 billion project.
Having already spent nine years at Crossrail in a senior community relations role and with ten years' experience as a local councillor, Mr Epps is well suited to deal with public issues surrounding large infrastructure projects.
As interim Construction Commissioner, Mr Epps will:
• Ensure people affected by HS2 know who the Construction Commissioner is and what they do
• Mediate unresolved disputes between HS2 Ltd and individuals or bodies, including claims under the Small Claims Scheme
• Monitor complaints and provide reports marking trends and providing advice on how to reduce the instance of complaints where possible.
Speaking on his new role, Mr Epps said: "I'm looking forward to taking up this post. HS2 will be one of the largest infrastructure projects the UK has ever seen.
"Urban and rural communities will see construction and while HS2 Ltd and its contractors will take steps to minimise disruption, it is important that residents and businesses along the route know they can seek fair and independent resolution of complaints if necessary."
Simon Kirby, HS2 Ltd Chief Executive, added: "Improving our approach to affected communities is at the very top of our priority list. We are continuously striving to refine our complaints handling and improve community engagement. The appointment of a Construction Commissioner is a key part of that process."
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