UK construction firm, The Midas Group, has announced a 12% increase in turnover and 73% rise in pre-tax profits for the last financial year.

The business attributed the strong growth to its customer service strategy, now in its second year of operating.

In the 12 months to 30 April 2014, Midas saw turnover increase 12% to £202.9m. Pre-tax profits were up 73% to £2.1m and the group said a 46% increase in net funds from £24m to £35.2m further underlined the strength of the business.


Alan Hope, Chief Executive of The Midas Group, said: "Despite continued pressure on margins, our sustained focus on customer service continues to deliver high levels of repeat business and we remain well positioned to maximise opportunities presented by the tentative recovery.

"Since launching our customer service vision and strategy two years ago, results have exceeded expectations and in the last 12 months we have achieved record customer satisfaction scores in excess of 80%.

"It's no coincidence that in the same period we saw 70% of revenues come from repeat business, contributing to double-digit growth in turnover, while our relentless focus on costs and risk mean we were able to deliver a 73% increase in taxable profits.

"There is no doubt that the customer service culture in our company has led to improved performance, increased levels of satisfaction, more repeat business, and improved financial results."

(CD/JP)