JELD-WEN, the UK's leading manufacturer of timber windows and doors, has boosted its customer service offering with the appointment of three new staff members and an internal promotion.

Paul Clemmens has joined the business as Sales Office Manager, heading up the Customer Services team at the Sheffield doors factory. With 14 years' experience working within a customer service environment, Paul will manage JELD-WEN's customer service function, including complaints and order processing, to ensure the needs of the customer are prioritised.

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JELD-WEN's dedication to the merchant trade has been firmly cemented with the addition of a dedicated Merchant Marketing Manager, Kate Painter. Following six years working for a disabled bathroom manufacturer, Kate will lead the merchant communications, producing marketing plans and supporting the trade.

Elizabeth Owen has joined the Marketing team as Communications Manager. With nine years' PR experience, Elizabeth will lead on the PR and website content for JELD-WEN UK.

With a wealth of company experience after 20 years in the business, JELD-WEN has promoted Phil Chimento to Coordinating General Manager at the Melton Mowbray sites. His role is to ensure that both sites operate to the company's high expectations in terms of health and safety, quality and environmental and productivity standards.

(CD)