E.ON has confirmed it is using detailed customer research to develop a new set of promises that will influence its supply activities.

It is already applying Ofgem's new 'standards of conduct' rules, but to go a step further it is creating a set of promises that will be embedded in the company's actions.

Tony Cocker, Chief Executive of E.ON UK said: "These promises will be at the heart of our continued work to strengthen our customers' trust in us and we want them to be firmly rooted in what our customers have told us they want their energy company to be.


"Once they are published it won't be the end of the story. We're also working on a new programme with all our staff, the Trust programme, to make sure that these aren't just words on a page but are at the heart of everything we do.

"For far too long this industry has been trying to do things in an old fashioned way and last year our Reset Review shone a light on the changes that were needed and, I'm proud to say, we've now made. Clearer information, a one sheet bill, simpler products and an easy way to check and choose the best deal for you - all E.ON changes, all the right things for customers."

The announcement is just the latest move by E.ON to further strengthen the trust between it and its customers. Just over a week ago it became one of the first major energy companies in the UK to announce it would end unsolicited residential sales calls, or so-called cold calling, and just last Friday unveiled a major package of measures that would benefit the real engine room of the UK-economy - the SME sector.

(CD/JP)