NHBC has announced that it is freezing fees on all its key services in a move aimed at supporting Britain's house-building industry.

The firm will be holding fees at their current levels until at least 31 March 2014. The freeze applies to all key services including warranty products, building control services and registration fees.

NHBC has also axed its resolution charge of £350 for each visit following a significant drop in requests to resolve disputes between builders and homeowners. It will cease to charge for resolutions backdated to 1 January 2013 and will offer refunds for any charges made since then.

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New figures produced by NHBC show the number of disputes investigated by the organisation has dropped by around 60 per cent from a peak of nearly 8,500 in 2008 to under 3,500 in 2012.

NHBC is also launching a number of new initiatives and free services - such as free NHBC flags and site boards for all new sites, a new online Home User Guide to upload information for home owners and improved customer satisfaction surveys.

NHBC's Chief Executive Mike Quinton said: "In the four months since I joined NHBC, I have been meeting and listening to our customers and other industry representatives.

"We want to do everything we can to support the industry so NHBC has decided to freeze prices across all its key products and services for at least a year. We will also be removing and reducing charges and launching new initiatives designed to save our customers time and money."

(CD)