The contract is worth £70 million over ten years with the potential to rise to £120 million if Golding Homes issue additional works. It will see MITIE support the housing association's upkeep of 6,000 properties across Kent.
MITIE will work with Golding Homes and its wholly owned subsidiary Golding Services to deliver gas maintenance, responsive repairs, void reinstatements and planned works.
The main benefit to customers is a more flexible appointment system and streamlined repairs ordering process meaning there is an increased number of “right first time” visits.
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In addition, there are more opportunities for skills training and employment. There will also be greater consistency and security of service delivery as once the contract has ended the staff will remain with the subsidiary.
Representatives of Golding Homes residents were actively involved in agreeing the priorities for the contract, assessing tender documents and taking an active role in the procurement process.
The innovative subsidiary company model was developed by Golding Homes in conjunction with solicitors Trowers & Hamlins.
Peter Stringer, Golding Homes chief executive, said: "We carefully considered a range of models for providing repairs and maintenance services, based on our customers’ priorities. We concluded that creating a wholly owned subsidiary company as a vehicle for the contract will best help us meet our goals.
"We are confident that selecting MITIE as our partner will bring the professional and innovative approach our customers deserve and we look forward to working closely with them."
(CD/GK)
