Lovell is celebrating being the first construction firm in the UK to be awarded the prestigious Customer Service Excellence (CSE) standard by the Cabinet Office.
Awarded to the company's Scottish region, the CSE accreditation recognises the high quality of service offered to customers and residents.
The accreditation comes after a year-long assessment process, which involved the appraisal of Lovell's customer care provision and communications. SGS, the certification body, met with a range of tenants and existing clients during the assessment process to fully understand every aspect of the business.
The Cabinet Office introduced the CSE in 2008 with the aim of putting customers at the centre of every UK firm. Not only is the CSE seen as a continuous improvement driver within organisations but also as a skills development tool.
Robert Sullivan, a senior CSE assessor, said: "Lovell in Scotland should be proud of its achievement, which highlights the strong customer focus of the organisation. The process of preparing for the assessment added significant value, and Lovell came across as an organisation that listens to its partners and customers as well as going the extra mile in identifying and exceeding their expectations.
"Lovell's achievement is a real indication that the construction industry is changing and that house building is no longer just about bricks and mortar."
(CD/KMcA)
Time and date
CONSTRUCTION DIRECTORY
Latest Construction News
17/05/2024
Birmingham City Council has approved plans to develop over 1,300 new homes and 2,700 square metres of commercial space, at Warners Fields. The plans were submitted by Dandara Living. Work can now begin to regenerate the brownfield site, which is located within a mile of the city centre in ...
17/05/2024
United Living Property Services (ULPS) has scooped a 14-year contract with L&Q as part of its sector-leading Major Works Investment Programme. The contract, worth up to £205 million, covers all planned investment and regeneration works across L&Q homes in Trafford and forms part of the housing ...
17/05/2024
Network Rail, Tees Valley Combined Authority, and Stockton-on-Tees Borough Council have commenced work to transform Eaglescliffe railway station and make it more accessible for passengers. A multi-million-pound project will see accessibility at the station improved with the installation of a new ...
17/05/2024
South Kesteven District Council (SKDC) has secured an additional £3,587,500 for energy efficiency upgrades at The Meres Leisure Centre. The award, from the Public Sector Decarbonisation Scheme Phase 3c, will pay for a new low-carbon heating system, with an additional £492,500 coming from the ...
17/05/2024
Crash Barriers work by absorbing the forces of an impact with a vehicle and transferring the load to the Crash Barrier. Some systems use a strong, more rigid posts to transfer the load to the posts as well as the horizontal beams so they do not deflect so much under impact. Other types use ...
17/05/2024
You only need to apply to one SSIP accreditation scheme. They all follow the ...
17/05/2024
Treatment of Process Wastewater from a Small Brewery using a Simple Wetland System. Since 2005 Purity Brewing Co, based near Alcester in the West Midlands, has been using a passive wetland system, designed by Cress Water Solutions, to treat the wastewater from their brewing operations. At that ...
17/05/2024
Unveiling the Long-Term Durability of ParaProducts in Alkaline Soils. In the realm of civil engineering and geotechnical solutions, understanding and mitigating the impacts of soil conditions are crucial for the sustainability and success of any project. Highly alkaline soils, with pH levels ...
17/05/2024
Aremco Armco crash barriers are incredibly useful in commercial and industrial settings in the UK for a variety of reasons. Here are the top ten benefits: 1. ...
17/05/2024
Octopus Energy and the UK's first covered bond bank, Perenna, have launched the world's first 'Zero Bills' home mortgage, unlocking sustainable homeownership for many more people across the country. 'Zero Bills' is a cutting-edge smart initiative created by Octopus that allows customers to move ...