A court case has highlighted the need for workers to be aware of the dangers to elderly people after an 81-year-old woman fell through an open hatch in her home.

The Health and Safety Executive (HSE) warned companies undertaking central heating installations and those responsible for managing installation contracts of the serious consequences when safe systems of work are not adopted.

The call follows a serious incident in which an 81-year-old Stanley woman fell down an open hatch in the hallway floor left unguarded by the central heating installation contractor.

British Gas Services, Maidenhead Road, Windsor were fined £2,000 and ordered to pay a compensation fee of £2,700 to the injured householder. Adrian Newth trading as Perthshire Oil Heating, Caputh was not fined but was ordered to pay £300 in compensation to the injured person.


Mr Newth was installing an oil fired central heating system into the property. The installation was part of the Scottish Government Central Heating Programme and British Gas Services Ltd were contracted to manage the programme by Communities Scotland who took on this role in October 2006.

Mr Newth opened a hatch in the floor of the hallway during discussion about the installation with two electricians.

The hatch was left open, unguarded and unprotected except for the closed living room door while Mr Newth and the electricians proceeded to carry out work in other areas of the property.

The woman walked into the hallway to gain access to her front door and fell into the open hatch. She sustained major injuries to her right upper arm and severe bruising and contusions to her back and legs.

HSE Principal Inspector Jim Skilling said: "This is one of four very serious incidents that my Inspectors have investigated in a 12-month period in the east of Scotland.

"All involved elderly women falling down hatches or holes left exposed and unprotected where a contractor carried out plumbing, heating or gas replacement work in their properties.

"It is not sensible or acceptable for contractors to assume that simply telling the occupant to remain in one room is sufficient.

"Contractors must take positive steps to prevent any incident by implementing a safe system of work approach where all holes are covered or have barriers to ensure the safety of all persons whether occupants or visitors.

"This was a wholly preventable incident, which has greatly affected the householder, and it could very well have proved fatal."

(CD)