Kier has won a major contract worth around £102m.

Kier Services has been appointed to provide the repairs and maintenance service to Sheffield City Council tenants and around 2,200 leaseholders for the next three years, with an option to extend this term by a further two years.

The contract is currently delivered by Kier Sheffield LLP, a joint venture formed in 2003 between Sheffield City Council and Kier, which is due to expire at the end of March.

The new contract with Kier Services covers emergency repairs and general maintenance, as well as repairs to gas and electrics, heating, lifts and stair lifts. It also covers the maintenance of unadopted highways, footpaths and car parks.

Although a short-term contract, the new arrangement is based on a partnership to support the Council's longer term aim to transfer the service into a wider integrated housing management service.


The Kier call centre staff will be transferred into the Council by 1 April 2014 and this is intended to be part of a seamless handover, with no changes in the way tenants report or enquire about repairs.

Kier intends to make further improvements to the repairs and maintenance service in a number of areas, including better use of technology for community technicians, and will move to a community-based delivery model to offer improvements through smarter working, lower transport costs and reduced carbon emissions.

The new community-focused service will also continue the handy person service. Launched in February 2013 in the south-west and east of the city, it has now been extended to the whole city.

This service aims to help tenants aged over 60 or with a disability or severe health problem, with smaller jobs in their home that they cannot manage themselves and which would not normally be reported as responsive repairs; assisting people and helping them feel safe and comfortable.

Kier emerged as the preferred bidder last November following a national tender for the contract. It has been in discussions with the Council since then to agree the finer details and the new contract has now been signed.

(CD/MH)