Multi-Turn

Not a very good experience
Stairs arrived but delivery driver was on his own. ( it is expected onsite labour is available to help the driver unload but they don’t tell you this ) Luckily I was able to help him but I honestly didn’t expect that I was to be required to help unload the van.
My fitter arrived the day after to start. One major error, which we did raise with them, was the string on the bottom flight was bowed. It meant when fitting the newel, the newel was out of plum quite considerably. We also found the groves in the newels were engineered too small to fit the half landing. All this had to be rectified on site by my Carpenter which was disappointing.
I was also disappointed to see how badly some areas had been primed. The larger (easier) areas seemed to have a suitable coating but all the fiddly smaller areas had very little primer. The finish was also very rough. We spent a considerable amount of time sanding and re applying primer which I did not expect to be doing.
I’d like to have thought these things wouldn’t have passed their quality checks before delivery. I did email Multiturn once the stairs had been finished and they did reimburse me £400 but I wasn’t very happy with the way they chose to handle my concerns.
Luckily, I had a very skill full Carpenter with an extreme attention to detail who saved the day.