Cambs Heating Ltd

I booked a boiler repair service with this company, expecting fair pricing and professional service. Instead, I was charged £105 for a five-minute visit where nothing was repaired, an experience that has left me feeling entirely misled.

The engineer arrived, assessed my boiler, and was inside my home for no more than five - seven minutes, and informed me that he did not have the necessary parts to complete the repair. He then left, saying a quote would be provided for further work. No repair was attempted, no meaningful prolonged diagnosis was conducted, just a brief visit and a promise of a new quote.

Shortly afterward, I received a quote for £459.62, with no mention of deducting the £105 I had already paid, despite no work being done. When I asked for this charge to be credited toward the new quote, as any reasonable company would do, I was met with rigid policy talk and a refusal to acknowledge the unfairness of the situation. Instead, they applied a random £49.99 "goodwill discount," which does not even cover the cost of their five-minute visit, let alone provide a fair resolution.

To be clear:
- Their website states that if additional time or parts are required, a quote will be issued for further work, but it does not state that customers should expect to be charged £105 for a visit where absolutely nothing is fixed.
- At no point was I made aware that this charge was non-refundable, nor was I given the option to decline the visit under these conditions.
- The fact that they refuse to credit the charge toward the actual repair suggests that they prioritize maximizing revenue over treating customers fairly.

I fully expect a generic response from the company about their “terms and conditions” or how they “strive to provide excellent service.” But terms and conditions do not justify charging customers £105 for nothing, and excellent service involves fairness and transparency, neither of which I received.

This is not a company that I would trust again, nor one I could recommend in good conscience. If you value fair pricing and ethical business practices, I strongly suggest looking elsewhere. A fair resolution would have been deducting the £105 from the new quote, anything less is unjustifiable.