R3 Polygon UK Ltd

Polygon – Integrity, Excellence and Empathy
It is the combination of people, knowledge and technology that makes Polygon the global expert in property damage control. We prevent, control and mitigate the effects of water, fire and climate.

Polygon is the European market leader in property damage restoration, serving a rae of sectors including insurance, property management, government and industrial clients. Polygon generated sales of EUR 440 million in 2015 and provides 24-hour coverage delivered by a global network of 2,800 employees in 13 countries. We ensure a rapid, accurate response that mitigates loss and effectively manages cost for our customers.

For over 40 years, we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that our solutions are proven, repeatable, environmentally sustainable, results-oriented and cost-effective.

Our Brand Promise
Our brand promise “Always by your side” is what our customers can expect from us. Our global strength and local presence is what enables us to be close to our customers. Our skilled and committed people are there to solve customers’ problems with fast response and reliability so that they can get on with their lives.

Our Core Business
We always try to be the best at what we do, which is to offer a complete range of prevention, control and mitigation services that meet the needs of all of our customer segments. Our core business is property damage restoration due to the effects of water, fire and climate.

Our Mission
We prevent, control and mitigate the effects of water, fire and climate. - This means being able to offer both standardised and tailor-made solutions in property damage control to a wide variety of customers – from the individual household to large corporate clients.

Our Services
Polygon offers a complete range of services within the areas of property damage restoration and temporary climate solutions. We take on more than 250,000 assignments each year, helping people and businesses return to normal after damage caused by adverse events.

Our focus is on the restoration of damaged property, which is more cost-effective and environmentally sustainable than rebuilding, as well as on prevention measures. The assignments range in order value from about EUR 200 to complex jobs exceeding EUR 2 million.

• Water
  Water damage can have numerous causes, including floods, heavy rain, storms and plumbing problems caused by frozen or leaking pipes. When we are called to a damage site, our first task is to assess the damage to the property and whether any mitigation actions are required.


• Fire
  Polygon’s role in a fire incident is to both clean up after the fire and mitigate the secondary effects, which include smoke damage, oxidisation and water damage caused by extinguishing the blaze.


• Climate
  Our climate solutions involve controlling the temperature or humidity of a building or manufacturing site using drying, cooling, heating and remote monitoring services. Typical assignments vary and may last from several months to a year or more.


• Technical reconditioning
  Polygon has a centre of excellence in Germany for technical reconditioning of water- and fire-damaged equipment and machinery. This is a highly specialised service that is usually carried out jointly with the equipment manufacturer and under strict quality guidelines.


• Consulting
  Consulting is a service that manages and plans for the effects of moisture throughout the entire life cycle of a building. Our expert building engineers are engaged to ensure that issues stemming from moisture are minimised and managed in order to effectively build and ensure the life of a building.


• Leak detection
  We offer a range of leak detection services that reduce risk and mitigate damage by providing accurate, non-destructive detection where traditional methods will be destructive or have already failed.


• Document restoration
  Each year, we perform services to salvage millions of paper and film-based documents from damage caused by water or fire. The types of documents may range from historical artefacts to tax, medical and legal records.

Our Responsibility
It is our responsibility to conduct business using high ethical standards, respect towards individuals and society, and sustainable practices that contribute to a better environment. We expect our people to lead by example with our values of integrity, excellence and empathy as their guiding principles.